MENU

CLIENT CHARTER
Finance and Treasury Department

CHARTER NO.08

MATTER
The collection payment bills

DIVISION/UNIT
Revenue Counter

CLIENT
All tax and license payers as well as other services

CHARTER
We will ensure that you will be able to make your bills payment at the Council Counters within a time frame of not more than 15 minutes from the moment you arrived at the start of the queue.

CLIENTS RIGHT
If you do not recieve satisfactory service, you have the right to complain of the revenue counter department's shortcomings to the Council administration.

CHARTER NO.14

MATTER
Bills and Work Claim Payments

DIVISION / UNIT
Finance

CLIENTS
Supplier and Wholesaler of the Council's Services

CHARTER
We will ensure that all claims for work and service invoices are settled within one month from the completion date in which it has been certified finished by the offices concerned.

CLIENT CHARTER
If you do not recieve payment within the aforementioned period, claims may be made directly to the Secretary or the Yang Di Pertua.

PIAGAM NO.15

MATTER
Extra Hour and Mileage Claim

DIVISION / UNIT
Finance

CLIENTS
All staff under the Council

CHARTER
We will ensure that all invoices and mileage allowance as well as other allowances are settled within a 1 month period from the date of claim recieved by the Council's Finance Department.

CLIENTS RIGHT
The staffs have the right to complain to the Yang Di Pertua if any matters pertaining claims are not settled within the aforementioned period.

CHARTER NO.19

MATTER
Information inquiries and response from the Council administration.

DIVISION / UNIT
All division

CLIENT
All departments that deals with the Council

CHARTER
All correspondences and responses that you ask from us will be answered within 2 weeks from the date recieved.

CLIENTS RIGHT
Under the circumstances of the Council's failure in answering or responding to any pertaining inquiry within the aforementioned date, complaints may be made to the Secretary or the Yang Di Pertua.

 

CLIENT CHARTER
Town & Landscape Planning Department

CHARTER NO.01

MATTER
Comments pertaining the planning of organizational plans, change of land regulations, border alteration, land combination and land ownership transfer.

CLIENTS
All applicants that have submitted review applications to the Town Planning Department.

CHARTER
CLIENTs will recieve their review applications within 30 days of the date of recieval provided that it has been completed and adheres to the rules that have been laid out.

CHARTER NO.02

MATTER
To process approval applications for park names, building names, and address plans (road names and building numbers).

CLIENTS
All those who have made applications to the Town Planning Department.

CHARTER
CLIENTs will recieve application approval within 45 days from the date the application was received provided that it is completed and adheres to the rules laid out.

CHARTER NO.03

MATTER
To review application approvals pertaining planning authorization, alteration of usage, building and land.

CLIENTS
All applicants who have sent review applications to the Town Planning Department.

CHARTER
CLIENTs will recieve their review applications within 2 weeks from the date of recieval provided that it is completed.

CHARTER NO. 04

MATTER
To process review application approvals pertaining extension on plan authorization.

CLIENT
All applicants that have submitted review applications to the Town Planning Department.

CHARTER
CLIENTs will receive their review applications within 2 weeks from the date of recieval provided that the forms are complete and adheres to the rules laid.

CHARTER NO.05

MATTER
To provide building plan reviews

CLIENT
All applicants who have submitted applications to the Town Planning Department.

CHARTER
Applicants will recieve their review applications within 7 days from the date of recieval provided that the form is complete and adheres to the rules laid.

CHARTER NO.06

MATTER
To provide supporting reviews pertaining site examination for the Certificate of Fitness.

CLIENTS
All applicants who have submitted review applications to the Town Planning Department.

CHARTER
CLIENTs will recieve their review applications within 2 weeks from the date of site examination if the planning and landscape needs are complied with.

CHARTER NO.07

MATTER
Approval of Landscape Plans

CLIENTS
All applicants who have submitted their review applications to the Town Planning Department.

CHARTER
Landscape plans approval will be issued within 30 days from the date of recieval provided that the forms are complete and complies with rules laid.

CHARTER NO.08

MATTER
To guarantee that recreational amneties are provided apart from beautifying and greenifying all pitch areas under the Council's jurisdiction.

CLIENTS
All population within the MDSB's administration.

CHARTER
MDSB will ensure that all pitch areas be beautified and greenified.

 

CLIENT CHARTER
Environmental Health Department

CHARTER NO.01

MATTER
Rubbish collection and disposal work

CHARTER
The Council will ensure that rubbish collection work in residential areas be done once in every two days for that which has been taken out before rounds are made in designated place.

CHARTER NO.02

MATTER
Grass trimming and area cleaning work

CHARTER
The Council will ensure that all grass be kept and drainage cleaning be done well twice a month.

CHARTER NO.03

MATTER
Leisure and Recreational Amnities

CHARTER
Council will ensure that all equipment at the children's playground and recreational amnities is under good and satisfactory maintenance.

CHARTER NO.04

MATTER
Beautifying the Council's Area

CHARTER

The Council will do its utmost best to ensure that all areas under its jurisdiction be planted with flowers that will beautify the environment.

CHARTER NO.05

MATTER
The cleanliness of public buildings and public places

CHARTER
The Council will ensure that all public building and public places are kept clean and comfortable for use.

CHARTER NO.06

MATTER
Equipment Bookings

CHARTER
The Council will ensure that all canopy and equipment bookings will receive an answer within 7 days from the date of recieval and that all canopy will be assembled at least a day before designated use.

 

CLIENT CHARTER
Estate Valuation & Management Department

CHARTER NO.01

MATTER
Assessment Tax Arrears

DIVISION / UNIT
Valuation

CLIENT
All estate holders within the Council's area of jurisdiction

CHARTER
We will take action towards owners who have arrears in terms of significant amount and period in that which have been stated in the Local Government Act 1979.

CLIENTS' RIGHT
Protests regarding amounts in arrears may be done if there are any mistakes on the Council's part.

CHARTER NO.02

MATTER
Assessment Tax Payment

DIVISION / UNIT
Valuation

CLIENT
All estate holders in the Council's area

CHARTER
We will ensure that all assessment tax bills are clearly stated with complete and accurate information that will enable the estate holder to settle the bills quickly.

CLIENT RIGHT
If bills have not been received, clients have the right to get another copy and if found that the bill does not have enough information, clients may give suggestion on how the bill may be improvised.

 

CLIENT'S CHARTER
Engineering Department

CHARTER NO.01

MATTER
Basic amneties such as roads, drains, lamp posts, stalls and et cetera under the MDSB's area.

CLIENT
All population under MDSB's area.

CHARTER
We will ensure that road amneties, drainage sytems, and maintenance is always satisfactory.

CHARTER NO.02

MATTER
Completed Work Inspection

CLIENT
Supplier and Wholesaler of MDSB's services.

CHARTER
We will ensure that all work and services that are rendered to MDSB is reported to the administration within 7 days of completion.

 

CLIENT CHARTER
Building Control Division

CHARTER NO.01

MATTER
Building Plan Approval

CLIENTS
Architects
Housing Developers
Building Owners

CHARTER
We will receive the decision on all plan approval applications that have not been completed in not more than 2 months after recieval from OSC.

CHARTER NO. 02

MATTER
Issuing of Certificate of Fitness

CLIENTS
Architects
Housing Developers
Building Owners

CHARTER
We will ensure that you will recieve the Certificate of Fitness within 14 days of recieval of a complete E form from OSC and that the building has been build following approved plans.

 

CLIENT CHARTER
Public Relation

CHARTER NO.01

MATTER
Information Network

CLIENT
All those with working matters involving the Council

CHARTER
We will ensure that all required information will be accessable to the public with ease.

CHARTER NO.02

MATTER
Public Complaints

CLIENT
All those settling affairs and complaints with the Council

CHARTER
We will address each complaint and will do the utmost to settle it within the duration of 2 weeks.

CLIENT'S RIGHT
You have the right to complain to the Yang Di Pertua or the Council Secretary. If no response is given within 2 weeks, then complaints can be made directly to the party responsible.

 

CLIENT CHARTER
Enforcement & Legislation Department

CHARTER NO.01

MATTER
To enforce all laws that is used to ensure the harmony and comfort of the local population.

CHARTER
To fulfill duties anchored within these principles:-

  • (Responsible, sincere, honest, trustworthy, friendly) Enforcing related laws.

  • To enforce control as well as inspections in order to instill harmony and to probe into complaints recieved from the public or departments.

  • To inspect business, industrial and residential areas in order to ensure comfort and security.

  • Ready to cooperate with other departments when necessary.

  • To take action wisely, without being rash, and influenced so that the decision will not be questioned.

CHARTER NO.02

MATTER
To take action against an unlawful offence.

CHARTER
When an unlawful offence has been detected:-

  • An offence notice will be issued to the perpetrator and 14 days will be given to solve the case.

  • Failure to comply will result in a compound and 14 days will be given to settle it.

  • If the case is still not settled, a final warning will be issued so that a chance will be given to settle the case outside of court and 14 days will be given for this duration.

  • If the case is still not settled then it will be brought forth for prosecution.

 

CLIENT CHARTER
Licensing Division

CHARTER NO.01

MATTER
License Renewal

CHARTER
All license renewal process will be done in one day.

CHARTER NO.02

MATTER
New License Application

CHARTER
All new license application will be processed within the duration of 3 month.

CHARTER NO.03

MATTER
Feedback

CHARTER
All inquiries / complaints and related matters done via letters will be given response within 14 working days.

 

CLIENT CHARTER
Information Technology Division

CHARTER NO.01

MATTER
Computer Hardware Repairs

CLIENT

Sabak Bernam District Council Staff

CHARTER
The Information Technology Division will handle all computer hardware repairs within 1 week or more if it requires the parts be returned to the supplier.

CHARTER NO.02

MATTER
Computer Hardware Requirements

CLIENT
Sabak Bernam District Council Staff

CHARTER
The Information Technology Division will handle all hardware arrangements within 1 month depending on the Head of Department(s) approval.

 

CLIENT CHARTER
Human Resource Administration & Management Division

CHARTER NO.01

MATTER
Service

CLIENT

All Council Officers and Staff

CHARTER
We will ensure that all matters pertaining confirmation of appointment, pension, salary changes, records in staff service books be handled completely and quickly.

CHARTER NO.02

MATTER
Information Application and Feedback from Administration

CLIENT
All department and parties involved with the Council

CHARTER
All letters and feedback that you request from us will be answered within 2 weeks from date recieved.

 

CLIENT CHARTER
Logistic Unit

CHARTER NO.01

MATTER
Maintenance and Damage Repairs

CLIENT
Council Office Vehicles, Other Department Vehicles and Private Vehicles.

CLIENT
We will ensure that all vehicles repairs be done well within our means and skills in order to meet customer satisfaction.

CHARTER NO.02

MATTER<
Automobile Cleaning Service

CLIENT
Council's Office vehicles, other department vehicles and private vehicles.

CLIENT
We will ensure that all washes be done well and meets customer satisfaction.

CHARTER NO.03

MATTER
Vehicle Management Record

CLIENT
Council Office Vehicle

CHARTER
We will ensure all vehicle records as well as mail be sorted out in order for ease of reference and stored in a safe place for future reference.

CHARTER NO.04

MATTER
Management of fuel purchase, claim review from suppliers and fuel purchase limit changes using cards according to timely requirements.

CLIENT
Council Office Vehicles

CHARTER
We will ensure that all fuel purchasing matters for department vehicles are smooth and organized to ensure that checks done by the drivers are orderly.

Kemaskini Terakhir: Sunday, 8 October 2017 - 11:34pm